TRANSPORTATION AGENCY LA ESPADA, S.L. is a company whose objective is the transport of goods by road. It is a company committed to quality and environmental management that aims at bringing more confidence to their customers.
Customer's satisfaction must be gained by means of quality services that meet the customer's implicit and explicit expectations and on-time deliveries that are environmentally friendly.
The Management of T. A. LA ESPADA, S.L. wants to express their desire to be acknowledged by its employees, customers and general society as a company responsible and respectful to its employees, its products and to the environment in every decision and activity it develops.
T. A. LA ESPADA, S. L. considers and states the following strategic management objectives:
To reach these goals, the Management of T. A. LA ESPADA, S.L. leads and encourages the development of the following actions as a policy:
T. A. LA ESPADA, S. L. considers customers as the central element of the company and is committed to satisfying their needs. To do this, our company defined and established a quality improvement program based on direct and ongoing communication with customers, which identifies their needs and connects their measures of satisfaction with internal process monitoring.
The Management of La Espada Group has invested effort and resources in order to improve security conditions during the development of transport services, and is working on the perpetuation of a safe culture that reduces accident rates every year.
In La Espada Group, we are committed to the safety of services provided to our clients, and we are striving to prevent security risks related to our operations. To this effect, the Management of La Espada Group applies these strategic objectives in terms of safety:
In order to meet these aims, the Management established the following schemes:
Signed: The Management, 20th July 2020
According to policies focused on continuous improvement, LA ESPADA TRANSPORT, S. L. has an homologation and assessment prior process available to its vendors. The present note gives notice of this fact.
If your company is providing services and products to our organization for the first time, you will receive all the information related to the requirements to be assessed for your HOMOLOGATION through the document request sent at the beginning of the contracting process of the first order/service. It is required to deliver the requested documents to be a vendor in our company.
If your company is already a vendor in LA ESPADA TRANSPORT, S. L., we inform you that your services are being assessed yearly according to the quantity of incidents recorded during the period. To this end, the incidents are scored based on their severity and the number of provided services. According to the obtained score, vendors are classified as ELIGIBLE or INELIGIBLE
If the result of the evaluation is satisfactory, your company will be classified as ELIGIBLE and no further notice will be required.
If the result of the evaluation is not as successful as expected (due to a large amount of incidences related to your product or service, or due to severe occurrences), LA ESPADA TRANSPORT, S. L. will notify that you are an INELIGIBLE vendor and inform you about further actions. The company reserves the right to block purchases to INELIGIBLE vendors' without prior announce.
Moreover, and in case there are relevant incidences or nonconformities with a specific vendor, this assessment will be developed in advance. For this reason, the vendor may be classified as INELIGIBLE before the yearly period has elapsed.
Dear vendor or subcontractor,
LA ESPADA TRANSPORT integrates a System on Quality and Environmental Management whose objective is to bring a management tool that allows to control provided services in order to guarantee security and safety at work, and to reduce the produced environmental impact, and, in this way, prevent pollution, protect the environment and engage with the continuous improvement of behavior towards the environment and towards customers. This is a great opportunity to contribute to the preservation of our surroundings and to customer satisfaction.
From LA ESPADA TRANSPORT, we urge you to comply with implementing legislation and to manage generated waste properly, as long as you are responsible for such generation.
We appreciate your efforts and common sense.